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Create the best online booking system quickly without coding

  • 24 Sep 2021
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Since when the terms like Google, Amazon, Taobao have become part of daily conversation? “I googled something.” “I found that on Amazon.” Online shopping behavior is nothing new. After 2019, people had no choice but to stay home during the epidemic, which led to a significant increase in online consumption. Taking the fashion industry as an example, according to Statista, the global online fashion market was valued at US$ 533 billion in 2018 and is expected to hit US$ 872 billion US in 2023. The statistic also stated that 82% of travel bookings were made through mobile apps or on the website

Read more · 6 min read

Help your Customer Service team make improvements by implementing these 10 skills and strategies!

  • 18 Aug 2021
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Nowadays, the competition in every industry is fierce. In addition to paying attention to the quality of products and services, customers have also set high expectations for customer service (CS) teams. However, in the 21st century, is the customer service team only responsible for dealing with customer inquiries and complaints? If not, how should the company improve the quality of the CS team?What does the traditional customer service department do?The traditional customer service department mainly handles email or telephone inquiries and complaints from customers. Therefore, the characteristics of traditional account and CS managers hired by companies are people with quick

Read more · 5 min read

WhatsApp Business: Multiple User, Same WhatsApp Account

  • 15 Aug 2021
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Gone are the days of losing customers because of delays in service delivery, with an instant messaging tool in place, businesses are now able to engage the customers in a conversation on the fly. In 2020, there has been a large increase in business activities on WhatsApp as customers use it to get real-time support, whereas businesses take it as a touch base with every potential customer. Despite the fact that WhatsApp offers significant benefits for both parties, it has its own limitations.One of the biggest restrictions is that WhatsApp Business only allows one user to sign in to one

Read more · 6 min read

Know Everything About WhatsApp Broadcast

  • 28 Jul 2021
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The concept of Broadcast Messaging is not new nor difficult to understand, it is simply the desire to get a message out to a large group of people in the shortest amount of time. Marketers will no doubt think of using it for promotional messages and consumers will immediately think of receiving an avalanche of congratulatory messages from friends and family over the holidays. While true, the broadcast function can also be used for other purposes as well, such as sending severe weather alerts or alerting the public of emergencies.(By the way, this refreshes my memory of receiving a public

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WhatsApp Chatbot Autoreply. The most efficient messaging tool you can get.

  • 29 Jun 2021
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 “53% of mobile website visitors will leave if a webpage doesn’t load within three seconds.” ---------------The above research well illustrated that people nowadays are too spoiled to wait. Thanks to technology. In other words, replying to your clients in just a second is not a saying but rather a reality. Remember when you got your message from your credit card company once you signed your dinner bill or the notification you received the second after you checked out your online shopping cart? Seriously, everyone, every sector has utilized this autoreply function through different media. When it comes to customer service, no matter

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